Frequently Asked
Questions

Each print is produced in a numbered edition of 20 — meaning only 20 copies of that image will ever be made, worldwide. Each is signed and numbered by Marta (e.g. 7/20) and comes with a certificate of authenticity. Once the edition sells out, that print is retired permanently.

Giclée (pronounced "zhee-clay") is a fine art printing method using archival-grade inks and high-resolution files. The result is a print with exceptional colour accuracy, tonal range, and longevity — museum-quality reproductions that won't fade for decades under normal conditions.

All prints are produced on 365 g/m² canvas using archival pigment inks. The canvas is heavyweight and has a slight texture that gives the print a painted feel. Prints are shipped unframed, rolled in a protective tube.

All prints are 120×120cm (standard format). This size was chosen because it represents the optimal balance between visual impact and print quality at this resolution — the colours are vivid and the detail is crisp.

Yes. Every print is signed and numbered by Marta Ellie and accompanied by a certificate of authenticity confirming the edition number and the artist's details.

An original is a unique, hand-painted canvas — one of a kind, painted by Marta with physical paint and brush. A print is a museum-quality photographic reproduction of an original painting, produced in a limited edition. Both come signed with a certificate.

You fill the enquiry form describing what you're looking for — the colours that feel right, the size of your wall, any themes or references. Marta replies personally within 48 hours with a proposal. Once you're happy with the direction, she paints it. The process typically takes 6–12 weeks depending on scale.

Yes — that's the point. You tell Marta what you love (share a photo of your room, reference one of her existing works, describe a mood). She works with your direction. Sizes range from 60×60cm to 200×200cm.

Commissions start at €3,000 for smaller works and range up to €9,000+ for large-format canvases. The price depends on size and complexity. Shipping is quoted separately. There is no obligation to commit when you enquire.

Yes. Marta sends photos at key stages — you can see the work developing and give feedback before it's complete.

Prints are produced by our specialist printing partner in Poland and ship directly from there. Production takes 3–5 working days, then shipping.

Within Europe: typically 5–10 working days after production. Outside Europe: 10–20 working days depending on destination. You receive a tracking number when your order ships.

Shipping is included in the print price for all European destinations (EU member states, Switzerland, Norway, UK, and surrounding countries). For orders outside Europe, a flat international shipping rate of €100 is added at checkout — simply select "International — Outside Europe" as your shipping option.

Yes. We ship to most countries worldwide. European orders have shipping included. For international destinations (Americas, Asia, Australia, etc.) a flat €100 shipping fee applies, added at checkout.

Yes. Original paintings ship insured from Málaga, Spain. They are carefully crated for safe international delivery. Shipping cost is quoted as part of the commission agreement.

Prints are made to order, so we don't accept returns unless the item arrives damaged. If your print arrives damaged, contact us within 48 hours with photographs and we'll arrange a replacement.

Keep the print away from direct sunlight and humidity. To clean, use a soft dry cloth — never wet clean a canvas print. We recommend framing with UV-protective glass if hanging in a bright room.

It's personal preference. Many buyers frame them — a simple float frame or a floating canvas mount looks excellent. Others hang the rolled canvas on wooden stretcher bars. We're happy to advise.

Prints are purchased via Stripe — a secure, industry-standard payment processor. You can pay by card (Visa, Mastercard, Amex) or via Apple Pay / Google Pay. You're taken to a Stripe-hosted checkout page.

Yes. Payments are handled entirely by Stripe — we never see or store your card details. Stripe is PCI-DSS compliant and used by millions of businesses worldwide.